Fleet Manager | Track & Manage Hospital iOS Devices

User Guide

NavvTrack Fleet Management User Guide - Web & Mobile App

Fleet Manager

Fleet Manager is used to monitor the health and status of devices and place devices into Lost Mode. Please note that a device will not appear in Fleet Manager until the Navv mobile app has been provisioned.

1. Open the Fleet Manager by selecting the device icon in the left navigation.

2. Viewing device information

a. At the top of the Fleet Manager page, there are filters that display the number of devices in each compliance state. Clicking on these filters will update the table to show devices in a specific state.

b. The following device information can be found in the table: Device Name, Model, Compliance State, Charge, Battery, and Network

c. The Navv mobile application requires certain permissions to be configured in order to run properly. The statuses of the following Navv mobile application permissions are displayed in the Fleet Manager table.
       i. Navv Icon : Indicates whether the mobile app is running properly on the device.
        ii. Notifications (Bell Icon) : Indicates whether notifications are enabled
        iii. Location (Map Marker Icon) : Indicates whether the location permission is enabled
        iv. Background (Device Icon) : Indicates whether location can be sent in background mode
        v. Camera (Camera Icon) : Indicates whether the camera is enabled
        vi. Bluetooth (Bluetooth Icon) : Indicates whether Bluetooth is enabled

3. Administrators can view a different set of devices in Fleet Manager by choosing a different team from the "Select Team" dropdown.

Compliance States

Compliant Devices

These are devices that are running as expected and have all settings configured correctly. Compliant devices are denoted by the green checkmark.

At-Risk Devices

These devices fall into the Non Compliant status on the map and are denoted by the yellow triangle. Devices can be classified as At-Risk for any of the following reasons.

• The Camera and/or Bluetooth setting is not configured correctly.
• Device has not streamed its location for between 10 minutes and 60 minutes.
• Battery is between 16% and 9%.

Security Threat Devices

These devices fall into the Non Compliant status on the map and are denoted by the red exclamation. Devices can be classified as a Security Threat for any of the following reasons.

• The Notifications, Location, and/or Background settings are not configured correctly.
• Device has not streamed its location for more than 60 minutes.
• Battery is below 9%.

If you hover over a particular device’s compliance state that is either At Risk or Security threat, a pop up will indicate the reason why that device is not in compliance. An icon will also appear next to the cause of the compliance state, which will be either battery, last seen, or incorrect permission settings.

Lost Mode Devices

These devices have been placed in Lost Mode using NavvTrack.

Lost Mode

Enabling lost mode will lock the device and prevent it from being used in the event a device is reported missing. This feature is available through integration with a Mobile Device Management platform.

1. To enable lost mode for a specific device, toggle the Lost Mode “On” for that device.

a. On the device itself, it will display a message determined by MDM settings.
b. The last known location of the lost device will be available on the Map View of NavvTrack Web Console.
c. If the device is turned off or disconnected from the network, the Lost Mode request will be pending. As soon as the device is connected to a network it will be placed into lost mode.

2. To disable lost mode, toggle the Lost Mode “Off” if a device has been found.

a. This will unlock the device and return it to a usable state.